The program provides a foundation in leadership skills that are transferable to many career paths in health care management. Specifically, the program will enhance and develop an individual's analytical, communications, project management, organizational and leadership skills.
Kendall Huizenga, MHSA - 2020-2022
Kendall graduated with High Honors from Lyman Briggs College at Michigan State University (MSU) with a Bachelor of Science in History, Philosophy and Sociology of Science. During her undergraduate studies, she completed an internship with the Michigan Department of Health and Human Services where she worked to increase budget allocations to grow the public health staff at Allegan County Health Department. After graduating from MSU, Kendall began coursework on her Master of Health Services Administration from the University of Michigan School of Public Health. While earning her degree, she completed a two-year internship with Health Alliance Plan of Michigan in Market Strategy and Customer Analytics, deepening her understanding of payer operations and market research. Kendall also competed in the Cleveland Clinic MBA/MHA Case Competition and placed first after presenting a 3-year strategic growth plan for the Cleveland Clinic + Oscar Health insurance product. For her graduate administrative internship, she obtained a position with the Northwest Wisconsin region of the Mayo Clinic Health System (MCHS). At MCHS, Kendall led an endocrinology clinic optimization project focused on integrating diabetes technology into daily clinic workflow. Additionally, she performed a program review of Weight Management Services (WMS) to improve the service line’s financial viability and designed a pilot program aimed at streamlining enrollment of eligible patients into WMS. As a first year fellow, Kendall’s interests include patient experience, hospital operations, strategic planning and collaboration between payer and provider partners.
Heidi Moreland, MHA - 2020-2022
Heidi received her bachelor’s degree in Movement Science from the University of Michigan in Ann Arbor, where she competed on the Division 1 Varsity Women’s Water Polo team. She continued her education at The George Washington University in Washington, D.C. to pursue her Master’s in Health Administration. The first year of the Michigan Medicine Administrative Fellowship will satisfy her year-long fellowship requirement necessary for graduation. As a graduate student, Heidi received healthcare experience on the front-lines working as a Patient Services Specialist at GW Medical Faculty Associates. In that role, she performed pre-registration activities, including insurance verification, prior authorization, and upfront cash collections. During the summer of her graduate program, Heidi completed an administrative internship at Beaumont Health in Dearborn, Michigan. While at Beaumont, Heidi created a process improvement plan aimed at decreasing discharge planning time and inpatient length of stay, which included analyzing resident rounding and tracking daily utilization of the discharge lounge. She also assisted in implementing flex staffing schedules in their post-acute care unit to increase operating room availability and on-time starts. Heidi’s main interests include finance, operations, quality improvement, and strategy. She hopes to explore these interests during her time as a Michigan Medicine Administrative Fellow. In her free time, she enjoys the outdoors, exercising, and traveling.
Ann Starling, MHA - 2020-2022
Ann received her bachelor’s degree in Movement Science from the School of Kinesiology at the University of Michigan. She then went on to earn her Master’s in Healthcare Administration from the University of Illinois at Chicago, where she completed a year-long preceptorship at AMITA Health Saint Joseph Hospital Chicago. During her preceptorship, she worked with the Executive Leadership Team on various operational and strategic initiatives, including developing and managing an office “hoteling” policy for approximately 20 regional associates to utilize while on the Saint Joseph Hospital campus. Additionally, Ann generated, updated, and presented a Support Services Dashboard consisting of patient experience, quality and safety, financial, and growth metrics for the use of the Executive Leadership Team. She worked in collaboration with the Director of Surgical Services and the Surgical Governance Committee to monitor and support efficiency and quality metrics, block time schedule management, new product requests, financial efficiencies, revenue generating initiatives, etc. As a first year fellow, Ann is interested in operations, strategy, process improvement, and business development. In her free time, she enjoys going “Up North” to the Great Lakes, swimming, and watching Michigan athletics.
Matthew Jerome, MS, MHA - 2019-2021
Matthew received his bachelor’s degree in Health and Human Physiology with Distinction from the University of Iowa. He continued his education as a research assistant in the Behavioral Medicine Lab at the University of Iowa, while receiving a Master of Science degree in Health Promotion. He published his research on sit-stand desks in the journal Preventive Medicine Reports. His passion for healthcare extended outside of the lab setting, so he decided to pursue a Master of Health Administration degree to gain the skills and competencies needed to manage healthcare delivery. During his training in the MHA program at the University of Iowa, Matthew worked at the Office of Statewide Clinical Education Programs conducting statewide surveys to produce opportunity directories for providers across the state. Soon after this, he worked for the University of Iowa Physician Group- the largest multi-specialty medical and surgical group in Iowa. His projects included managing the implementation of various telemedicine service lines, developing workflows to streamline access for patients in the outpatient setting, optimizing the date of discharge functionality within Epic, and creating an external patient financing option for the hospital to utilize with a local community credit union. He also served on the board for the Upstream Clinic, a new initiative aimed at targeting social determinants of health in the high-risk OB clinic. Matthew’s main interests are strategy, culture change, and organizational level interventions addressing burnout and well-being. He will be completing his second year immersion with the Wellness Office, with a mission of improving workplace well-being for all faculty, staff, and learners at Michigan medicine. In his free time, he enjoys creating/performing music and keeping up with his favorite sports teams.
Robert Loof, MHA - 2019-2021
Robert (Rob) received his bachelor’s degree in Biological Sciences with Distinction from the University of Nebraska-Lincoln. After graduating, he began working on the clinical side of healthcare before attending the University of Missouri’s Health Management and Informatics program, where he received his Master’s in Healthcare Administration and a graduate certificate in Health Informatics. During that time, he served as a graduate teaching assistant and worked as a healthcare contractual consultant for a start-up company that optimizes physician spending and serves more than 225 hospitals and health systems nationwide. During the summer of his graduate program, Rob obtained an administrative internship in executive operations at Lincoln Surgical Hospital (LSH). While at LSH, his projects consisted of being a team leader in planning the construction of a new ambulatory surgery center, launching a hospital-wide query reporting program, and initiating Lean methodologies to improve hospital and clinical integration processes. His healthcare experiences prior to the Fellowship at Michigan Medicine range from various facilities including: children’s hospitals, non-profit regional hospitals, surgical centers and clinical settings. His skillset has included acquiring a green belt in Lean Six Sigma, leadership experience through various coaching and development roles, and team collaboration through working in both clinical and administrative roles. Rob’s main interests are operations, business development, process improvement and finances. He will be completing his second year immersion within the Department of Ophthalmology with a focus on clinic management, upcoming fiscal year targets and metrics, and understanding more on department finances. In his free time, he enjoys working outdoors, traveling, and serving as a high-school and collegiate football and basketball official.
Henry Soderberg, MHA - 2019-2021
Henry is immersing in the Office of the Chief Medical Officer for his second year of the Administrative Fellowship with a focus on helping Michigan Medicine operate as a system. As Michigan was facing wave one of the novel coronavirus, Henry served as a project manager for the Emergency Department’s COVID-19 planning team, then the testing and system solutions teams. Currently he is planning and staffing a new daily health system leadership meeting called ‘Organizational Daily Management’ which engages leaders virtually in live operational problem solving and situational awareness. Prior to starting the Michigan Medicine Administrative Fellowship, Henry completed a summer Administrative Internship at the Cleveland Clinic Heart & Vascular Institute. Working under the Director of Continuous Improvement, Henry and team devised recommendations to reduce operational barriers to the post heart surgery discharge process, presenting their findings to administrators, clinicians, and the Chairman of the Department of Thoracic and Cardiovascular Surgery. While pursuing his Master of Healthcare Administration at the University of Minnesota, Henry founded and co-directed the University of Minnesota Chapter of the Institute for Healthcare Improvement Open School. Under his leadership, the chapter successfully assigned twenty-three health interprofessional students (MD, MHA, DNP, PharmD) to quality improvement training and seven projects including inpatient quality improvement and social determinants of health homelessness housing innovation. Prior to graduate school, Henry worked as a Human Resources Manager at an Assisted Living/Memory Care Facility and served two years at the American Red Cross in Eugene, Oregon through AmeriCorps. At the American Red Cross, Henry delivered public presentations on emergency preparedness and directed a first aid service team. Henry received a BA with high distinction in International Studies at the University of Illinois Urbana-Champaign. Born in England, he credits his mother, a physical therapist who primarily cares for the elderly population, for embedding within him a deep respect for health professions.
|Emergency Department Patient Flow Analysis||Created infrastructure for Nurse Magnet Recognition process||Analysis for outpatient facility expansion||Serve as interim clinic coordinator in Department of Ophthalmology|
|Care Management Program Implementation||Develop cross-divisional strategic plan for Department of Urology||New program analysis for ambulatory surgery center||Electronic Medical Record Optimization|
|Improved patient rehabilitation therapy CMS 3-hour rule compliance||Create business plan for creation of a community physician track||Created strategic priorities for marketing a clinical service line based on key metrics (i.e. access, OR utilization)||Create an inpatient return transfer process for University Hospital|
|Business Development||Financial Analysis||Human Resources||Population Health|
|Cancer Center Market Analysis||Department Financial Benchmarking||Support department regarding labor-relations initiatives||Community Benefit Report|
|New center of excellence business proposal||Graduate Medical Education Budget Project||Create dashboard with key nurse retention and recruitment metrics||Co-lead implementation of Comprehensive Primary Care Plus (CPC+) payment model|
|New service line proposal||Year-end financial analysis of collaborative relationship with local community hospital||Design and implement faculty-specific recruitment toolkit||Home health network analysis|
|Year of Fellowship||Name||Graduate Program||Current Position||Organization|
|2018 - 2020||Swati Bajpayee||Johns Hopkins University||Division Administrator||Allergy & Clinical Immunology, Department of Internal Medicine, Michigan Medicine|
|2018 - 2020||Jennifer Egan||Tulane University||Project Manager||Section of Plastic Surgery and the Comprehensive Hand Center, Department of Surgery, Michigan Medicine|
|2018 - 2020||DeAnthony Hardison||Columbia University||Ambulatory Practice Manager||MedStar Washington Hospital Center|
|2017 - 2019||Taylor Winn||Rush University||Administrative Manager||Plastic Surgery, Michigan Medicine|
2016 - 2018
|Jason Battaglia||University of Minnesota||Senior Business Consultant||Department of Radiology, Michigan Medicine|
|2016 - 2018||David Spatt||University of Colorado - Denver||Practice and Operations Manager||Children's Hospital Colorado (Denver)|
|2015 - 2017||Hillary Gallagher||The Ohio State University||Division Administrator||UC San Diego Health|
|2015 - 2017||Sangeeta Vijayagopolan||University of Minnesota||Health Center Administrator||Duke Primary Care|
|2014 - 2016||Christopher Nagata||University of Arizona||Division Administrator||Northwestern Medicine|
|2014 - 2016||David Cruz||University of Michigan||Senior Enterprise Improvement Advisory||Children's Hospital of Philadelphia|
|2013 - 2015||Kristin Bernstein||University of Minnesota||Chief Department Administrator||Department of Dermatology, Michigan Medicine|
|2013 - 2015||Mike Rose||The Ohio State University||Surgery Center Director||Desert Orthopaedic Center|
|2012 - 2014||Heather Burke||Rush University||Division Administrator, Breast Surgery and Trauma/Critical Care Surgery||Northwestern Medicine|
|2012 - 2014||Patrick Brady||Emory University||Manager||Data & Methods Hub, Institute for Healthcare Policy and Innovation, Michigan Medicine|
|2011 - 2013||Meghan Moore||University of Michigan||Clinical Administrator||U-M Medical Group - Surgical Services, Michigan Medicine|
|2010 - 2012||Katie Konson||University of Michigan||Senior Administrative Manager||Quality Department, Michigan Medicine|
|2010 - 2012||Safia Al-Kharsa||University of Michigan||Independent Consultant||Consultancy (International Consulting)|
|2009 - 2011||Marisa Rodriguez||University of Michigan||Division Administrator||Hospital Medicine, Department of Internal Medicine, Michigan Medicine|
|2008 - 2010||Christine La Jeunesse||University of Michigan||Administrative Director||Congenital Heart Center, Michigan Medicine|
|2007 - 2009||Carolina Typaldos||University of Michigan||Operations Manager||Cancer Infusion, Michigan Medicine|
|2006 - 2008||Amy Huang||University of Michigan||Project Senior Manager and Adjunct Clinical Asstistant Professor of Internal Medicine||Global Reach, Michigan Medicine|
|2005 - 2007||Aarti Aurora (Porwal)||University of Michigan||Director||Strategic Initiatives, Stanford University School of Medicine|
|2004 - 2006||Kendra (Brown) Jackson||University of Michigan||Director, Clinical Affairs||Department of Internal Medicine, Michigan Medicine|
|1981 - 1983||Tony Denton||University of Michigan||Senior Vice President and Chief Operating Officer||Michigan Medicine|
Fellows receive a salary competitive with leading administrative fellowship programs as well as a competitive benefits package, including health care insurance, dental and vision plans, retirement plan eligibility, a generous "Paid Time Off" program, Child Care and Health Care Reimbursement Accounts, and disability and life insurance. The fellow also receives support to attend two conferences of his/her choice over the course of the fellowship and the Association for Academic Medical Center's Fellow's Conference during the first year.