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Training & Information: Mobile Devices

Blackberry Devices

Once your new Exchange mailbox is created:

In order to receive new mail and calendar items on your BlackBerry, your device will have to be manually transferred over to the new Exchange BlackBerry Enterprise Server.  Depending on the size of your department, MCIT will either schedule a device migration clinic for your area or handle users on an individual basis.  The device support representative performing the migration of your device will be implementing the following process:

Non-Blackberry Devices

As part of the UMHS Migration from Novell GroupWise to Microsoft Exchange 2010, the institution has enabled Exchange ActiveSync. Exchange ActiveSync allows you to synchronize your e-mail messages, calendar, and contacts lists in your Outlook mailbox with a personal electronic device (PED). Devices that support ActiveSync include Apple iOS devices (iPhone, iPad, and IPod Touch), Windows Mobile 6.x and newer, some versions of Google Android 2.2 and newer, HP webOS, and others.

Policy

UMHS has implemented the following policies for users of UMHS Exchange ActiveSync. These policies are in place to protect personal, corporate, and patient data. These policies will be enforced once you have activated your device to the service, and prior to any data being downloaded. For example, you will be required to setup a device password prior to your mailbox getting synchronized to your PED. The UMHS ActiveSync Policies are as follows:

Exchange ActiveSync Device Activation

Each personal electronic device operating system will have a different process for configuring an Exchange ActiveSync email account. For device specific instructions, please refer to product user manual or contact your cellular carrier. The following are the UMHS specific settings required for most PED operating systems:

Exchange ActiveSync Device Management

In the event your personal electronic device is lost or stolen, a user has two methods to force the deletion of all data (remote wipe):

Troubleshooting ActiveSync and Account Lock Issues

Please note that MCIT is not currently providing support towards the configuration of Exchange ActiveSync devices.  After the completion of the UMHS Migration from Novell GroupWise to Microsoft Outlook project, MCIT will develop and communicate a new support model for personal electronic devices. During the migration, MCIT support staff will be focused on the migration of users to Outlook 2010 and current Blackberry Enterprise Server devices.  Here are some common scenarios:

IMAP/POP Access

As part of the UMHS Migration from Novell GroupWise to Microsoft Exchange 2010, the institution has enabled the Secure IMAP4 and Secure POP3 protocols to allow synchronization with mail clients on personal electronic devices (PED) that do not support native Exchange protocols including Exchange Web Services and Exchange ActiveSync. Please note that IMAP and POP protocols only support email synchronization, where Exchange ActiveSync will support calendar and contacts as well.

Exchange IMAP4\POP3 protocol configuration

Each personal electronic device operating system will have a different process for configuring an email account via IMAP4\POP3. For device specific instructions, please refer to product user manual or contact your cellular carrier. The following are the UMHS specific settings required for most PED operating systems:

Troubleshooting Account Lock Issues

Please note that MCIT is not currently providing support toward configuration of Exchange IMAP4 \ POP3 on devices. 

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