Training & Information: Mobile Devices
Blackberry Devices
Once your new Exchange mailbox is created:
- You will no longer receive any new mail or calendar items on your BlackBerry device
- You will be able to open all past mail and calendar items
- Your device will still function as a phone
In order to receive new mail and calendar items on your BlackBerry, your device will have to be manually transferred over to the new Exchange BlackBerry Enterprise Server. Depending on the size of your department, MCIT will either schedule a device migration clinic for your area or handle users on an individual basis. The device support representative performing the migration of your device will be implementing the following process:
- Backup the device
- Wipe the device to factory defaults
- Restore saved information
- Activate the device to the new Exchange BlackBerry Enterprise Server
Non-Blackberry Devices
As part of the UMHS Migration from Novell GroupWise to Microsoft Exchange 2010, the institution has enabled Exchange ActiveSync. Exchange ActiveSync allows you to synchronize your e-mail messages, calendar, and contacts lists in your Outlook mailbox with a personal electronic device (PED). Devices that support ActiveSync include Apple iOS devices (iPhone, iPad, and IPod Touch), Windows Mobile 6.x and newer, some versions of Google Android 2.2 and newer, HP webOS, and others.
Policy
UMHS has implemented the following policies for users of UMHS Exchange ActiveSync. These policies are in place to protect personal, corporate, and patient data. These policies will be enforced once you have activated your device to the service, and prior to any data being downloaded. For example, you will be required to setup a device password prior to your mailbox getting synchronized to your PED. The UMHS ActiveSync Policies are as follows:
- 6 character device password required
- Device password expires after 365 days
- 13 password history (cannot reuse the past 13 device passwords)
- 10 failed password attempts before device wiped
- 10 minutes of inactivity forces password re-entry
Exchange ActiveSync Device Activation
Each personal electronic device operating system will have a different process for configuring an Exchange ActiveSync email account. For device specific instructions, please refer to product user manual or contact your cellular carrier. The following are the UMHS specific settings required for most PED operating systems:
- Email Address (level-2_username@med.umich.edu)
- Username – Level 2 Username
- Password – Level 2 Password
- Domain – UMHS
- Server (server address) – email.med.umich.edu
Exchange ActiveSync Device Management
In the event your personal electronic device is lost or stolen, a user has two methods to force the deletion of all data (remote wipe):
- Self-service device wipe. A user can initiate a remote wipe by logging into Outlook Web App (https://email.med.umich.edu).
- Click on “options” in the upper right, then select “See all options.”
- Select “Phone” on the left side of the screen.
- Select the device, and click on “Wipe Device” button to send wipe command.
- Contact MCIT Help Desk (734-936-8000). If the device is online, MCIT staff will be able to send a remote wipe instruction to the device. Once the instruction is received, the device will restore itself to factory defaults.
Troubleshooting ActiveSync and Account Lock Issues
Please note that MCIT is not currently providing support towards the configuration of Exchange ActiveSync devices. After the completion of the UMHS Migration from Novell GroupWise to Microsoft Outlook project, MCIT will develop and communicate a new support model for personal electronic devices. During the migration, MCIT support staff will be focused on the migration of users to Outlook 2010 and current Blackberry Enterprise Server devices. Here are some common scenarios:
- Your device will not connect to Exchange ActiveSync. Some devices cannot support the Exchange ActiveSync policies enforced by UMHS and will not allow you to complete the process of configuring your Exchange account. If your device cannot be activated via ActiveSync, please send an email to UMHS-Outlook-2010-Project@med.umich.edu, including a description of the error, the device model, version of the operating system, and your cellular carrier.
- Your Level 2 account is being disabled. This can be caused by your phone continually trying to log into your mailbox with a previously used password. If you change your Level 2 password from a CoreImage workstation, make sure to update the ActiveSync settings on your PED with your updated password.
IMAP/POP Access
As part of the UMHS Migration from Novell GroupWise to Microsoft Exchange 2010, the institution has enabled the Secure IMAP4 and Secure POP3 protocols to allow synchronization with mail clients on personal electronic devices (PED) that do not support native Exchange protocols including Exchange Web Services and Exchange ActiveSync. Please note that IMAP and POP protocols only support email synchronization, where Exchange ActiveSync will support calendar and contacts as well.
Exchange IMAP4\POP3 protocol configuration
Each personal electronic device operating system will have a different process for configuring an email account via IMAP4\POP3. For device specific instructions, please refer to product user manual or contact your cellular carrier. The following are the UMHS specific settings required for most PED operating systems:
- Email Address (level-2_username@med.umich.edu)
- Username – Level 2 Username
- Password – Level 2 Password
- Domain – UMHS
- Server (server address) – email.med.umich.edu
- Secure IMAP Port – 993
- Secure POP Port – 995
- Secure SMTP for outgoing/sending – 587
Troubleshooting Account Lock Issues
Please note that MCIT is not currently providing support toward configuration of Exchange IMAP4 \ POP3 on devices.
- Your Level 2 account is being disabled. This can be caused by your phone continually trying to log into your mailbox with a previously used password. If you change your Level 2 password from a CoreImage workstation, make sure to update the IMAP\POP settings on your PED with your updated password. If this occurs, contact MCIT Help Desk (734-936-8000) to unlock your account
