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Responding to an Employee Complaint

The most important conflict resolution is to "nip it in the bud." Early stage dispute resolution saves time and productivity, and disputes are easier to resolve at an earlier stage.

Other guidelines for responding to an employee complaint are as follows:

  1. LISTEN!

  2. Take the complaint seriously;

  3. Treat the complainant with respect;

  4. Handle the complaint immediately;

  5. Say what you'll do;

  6. Do what you say;

  7. Protect the complainant's confidentiality;