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Eight Ways to Prevent Disputes or Grievances

  1. Meet often with each staff member;

  2. Treat each person with respect, as a colleague;

  3. Protect each person's confidentiality;

  4. Praise in public; criticize in private;

  5. Address concerns promptly and directly;

  6. Don't make assumptions: get the facts!

  7. Give credit where credit is due;

  8. LISTEN!