Basic Competencies
There are basic competencies required for all positions. A basic competency is defined as a knowledge, skill, or behavior essential for one to function as an effective member of the University of Michigan. Following is a list of basic competencies:
- Ethics and Integrity: Consistently demonstrates the organizations values through behaviors
- Customer Service: Consistently meets the organization's expectations for customer service, striving constantly to achieve them
- Communication: Effectively communicates verbally and in writing
- Problem Solving: Develops effective approaches, addresses needs, and solves problems
- Flexibility: Demonstrates flexibility in one's job roles, and manages change in ways that result in productive performance
- Technology: Uses available equipment and technology safely, efficiently and effectively
- Safety: Complies with safety instructions, observes safe work practices, and provides input on safety issues
- Self-Management: Maximizes own time and talents to achieve organizational goals
- Seizes Opportunities: seeks opportunities to innovate and continually improve
- Change Resilience: develops effective approaches for managing self through organizational change
- Teamwork: Works effectively with team/work group or those outside the formal line of authority to accomplish organizational goals
- Cost effectiveness: Prudently uses resources based on organizational priorities
