Terms and Conditions

Members of UMHS sites are permitted to share, post, comment and converse with other members with content posted.

Code of conduct

Comments and posts to this page should be relevant to the content posted on the page and its members.

Members are encouraged to stay on topic in a given thread and respect others who interact with the page.

Posts containing information related to illegal activities, racial slurs, threats of violence and pornographic material will be removed. In certain situations, the poster, as well as the content, will be reported to authorities depending on the nature of the content.

Posts that contain names of specific individuals within UMHS as part of a complaint, concern or compliment will be handled on a case-by-case basis. Depending on the circumstances, at the discretion of the sites administrators, the post or comment may be removed to protect the identity of individuals.

The same content may be posted up to three times in a calendar month, whether by an individual or on behalf of an outside organization by multiple individuals. Posts beyond this timeframe will be considered spam and will be flagged for removal.

While we strongly encourage patients and families to contact UMHS directly to address any issues they may have, patients who post to the page related to concerns or complaints, need for assistance or have specific issues that need to be addressed, should expect to receive follow-up from the appropriate customer service office:

  • Complaints, compliments and concerns about care (Patient Relations) - 877-285-7788
  • Concerns/questions about support services and community resources for patients and their families (Guest Assistance Program) - 734-764-6893
  • Patient records and information (Health Information Management) - 734-936-5490
  • Security, public safety, potential violence, theft, loss prevention, or crimes against person or property (Security Services ) - 734-936-7890
  • Billing for physician fees for services provided by physicians, psychologists, nurse practitioners, social workers and physician assistants - 800-914-8561
  • Billing for hospital fees for supplies, laboratory tests, physical therapy, treatment rooms and drugs - 800-992-9475
  • Possible violations of privacy, policies and procedures, including federal, state and local laws (Compliance Office) - 734-615-4400
  • Research volunteer issues and concerns (Institutional Review Board) - 734-763-4768
  • Animal concerns (University Committee on the Use and Care of Animals) - 734-763-8028

Rights and Responsibilities for UMHS pages and our fans

Page administrators review comments and posts on the page regularly to ensure any issues or concerns are addressed in a timely manner.

The University of Michigan Health System is not responsible for the content posted by fans on any of its pages, nor does its existence constitute endorsement of its content by UMHS.

Fans understand that they are ultimately responsible for the content they post and as such, understand legal issues may arise from the content they post and that the University of Michigan Health System is not responsible for those outcomes.

Information shared by a third party related to a patient they know cannot be discussed by page administrators. In the case of complaints, while a reasonable effort will be made to follow-up with the person who posted the content, we cannot take further action on behalf of the patient without their consent without violating the patient's right to privacy.

Disclaimer

This site does not provide specific medical advice and does not endorse any medical or professional service obtained through information provided on this site or any links to this site.

Use of the UMHS web site does not replace medical consultation with a qualified health or medical professional to meet the health and medical needs of you or others.

Always seek the advice of your physician or other qualified health care provider before starting any new treatment or if you have any questions regarding a medical condition. Call your health care provider or dial 911 immediately if you think you may have a medical emergency.

Other resources:

Patient's Rights and Responsibilities (while receiving care at UMHS)
Privacy Rights
Consumer toolkit
Research participants' page