QUICCC is responsive to the changing needs of patients and their health care systems.
Decisions about how to best use limited resources and shape new projects are guided by the following six principles:
1. One size does not fit all.
QUICCC researchers develop a broad-range of services, including low- and high-tech interventions, including paper-based materials, which address a variety of barriers to effective chronic illness care.
2. Many patients need more intensive support than is possible within traditional health care encounters.
QUICCC investigators work to extend the reach of complex patients’ health care team, bringing targeted patient health monitoring and behavior change support to them, both during and between clinic visits.
3. New interventions should be built on evidence about the barriers to – and facilitators of – chronic illness care.
QUICCC service development employs an integrated approach to research, including:
- Observational studies to identify gaps in care, barriers to care management, and factors that make both patients and their clinicians successful.
- Developmental studies using qualitative and quantitative methods for refining new services so that they are as effective as possible and fit with the realities of primary care.
- Interventional studies to determine the effectiveness and costs of new services for supporting chronic illness care when compared to usual care or other relevant standards.
- Translational studies to evaluate how new services work in “real world” practices.
4. New services should be integrated with patients’ overall treatment plans under the direction of primary care providers.
QUICCC interventions are developed collaboratively between researchers, clinicians and health care managers, so that new services are not only effective in randomized trials, but can be adopted and maintained in the real world.
5. Both patient and clinician behavior change efforts should be motivated by sound theory.
UMHS has a wealth of experts in behavioral health care from fields such as health psychology, decision science, sociology, informatics and economics. QUICCC investigators partner with these experts in order to develop potent new services that address the real barriers to change.
6. Translation is everybody’s business.
QUICCC investigators work with health system leaders to understand their goals and to support efforts to disseminate the services that we develop.