For Healthcare Professionals

Multicultrual Health

Improving Quality and Achieving Equity: A Guide for Hospital Leaders
Massachusetts General Hospital's Disparities Solutions Center
The guide aims to highlight evidence of racial and ethnic health care disparities and means for addressing them, focusing specifically on quality, costs, risk management and accreditation. The guide uses four case-based examples of each focus area to show how to address, improve quality and achieve equity in health care disparities.

Advancing Effective Communication, Cultural Competence, and Patient-and Family-Centered Care: A Roadmap for Hospitals
The Joint Commission
This monograph was developed by The Joint Commission to inspire hospitals to integrate concepts from the communication, cultural competence, and patient- and family-centered care fields into their organizations. The Roadmap for Hospitals provides recommendations to help hospitals address unique patient needs, meet the new Patient-Centered Communication standards, and comply with existing Joint Commission requirements.

National Center for Cultural Competence (NCCC)
The NCCC provides national leadership and contributes to the body of knowledge on cultural and linguistic competency within systems and organizations. The NCCC has created self-assessment tools (http://www.clcpa.info/documents/CLCPA.pdf), instruments, and processes for organizations and individuals to identify their strengths and challenges in implementing cultural and linguistic competency.

Office of Minority Health National Standards on Culturally and Linguistically Appropriate Services (CLAS)
The national standards issued by the U.S. Department of Health and Human Services’ (HHS) Office of Minority Health (OMH) respond to the need to ensure that all people entering the health care system receive equitable and effective treatment in a culturally and linguistically appropriate manner.

Health Research and Educational Trust Disparities: A Toolkit for Collecting Race, Ethnicity and Primary Language information from Patients
The Toolkit is a Web-based tool that provides hospitals, health systems, clinics, and health plans information and resources for systematically collecting race, ethnicity, and primary language data from patients.

Robert Wood Johnson’s Speaking Together Toolkit
This toolkit provides advice to hospitals on improving the quality and accessibility of their language services. The toolkit was developed as part of RWJF’s Speaking Together: National Language Services Network, which was a program involving ten hospitals that worked toward improving the availability and quality of language services for patients with limited English proficient (LEP).

The Center for Healthy Families and Cultural Diversity (CHFCD)
The CHFCD is dedicated to leadership, advocacy, and excellence in promoting culturally-responsive, quality health care for diverse populations. The CHFCD offers cultural competency workshops, and provides consultation and technical assistance services to academic medical centers, hospitals, health care professionals, and others both in the United States and abroad.

Kumagai AK, Lypson ML (2009). Beyond Cultural Competence: Critical Consciousness, Social Justice, and Multicultural Education. Academic Medicine 84(6), 782-787.

Campinha-Bacote, J. (2002). The Process of Cultural Competence in the Delivery of Healthcare Services: A Model of Care. Journal of Transcultural Nursing 13(3), 181-184.
http://tcn.sagepub.com/content/13/3/181.full.pdf

American Medical Association - Health Literacy and Patient Safety
This link provides information on the American Medical Association (AMA) health literacy program and resources to address limited patient literacy and its effect on medical diagnosis and treatment.

Think Cultural Health
Think Cultural Health offers the latest resources and tools to promote cultural competency in health care, including free online courses and supplementary tools to help you and your organization promote respectful, understandable, and effective care to your increasingly diverse patients.

Unequal Treatment: Confronting Racial and Ethnic Disparities in Health Care
National Academies' Institute of Medicine
This landmark report highlights that racial and ethnic minorities tend to receive lower-quality health care than whites do, even when insurance status, income, age, and severity of conditions are comparable. The report also includes the committee's recommendations for reducing racial and ethnic disparities in health care and consistency and equity of care should be promoted through the use of evidence-based guidelines.

DiversityRx
DiversityRx aims to improve the accessibility and quality of health care for minority, immigrant, and indigenous communities. DiversityRx informs, educates, and supports health care providers, policymakers, researchers, and advocates who share our goals.

UNNATURAL CAUSES
This is the acclaimed documentary series broadcast by PBS and now used by thousands of organizations around the country to tackle the root causes of our alarming socio-economic and racial inequities in health. The series highlights the social, economic, and physical environments in which we are born; live and work profoundly affect our longevity and health. The new and improved website contains video clips, educational activities, tools for action, an Ask the Experts forum, and much more.

Robert Wood Johnson Foundation Commission to Build a Healthier America
The Foundation created this national, independent and nonpartisan Commission to raise awareness of the factors beyond medical care that affect a person’s health and issued 10 recommendations to help improve the health of all Americans. As result, the Commission found that where we live, learn, work and play has a greater impact on how long and well we live than medical care. A person’s health is greatly influenced by powerful social factors such as education, income, housing and neighborhoods.

Prevention Institute
Prevention Institute serves as a focal point for primary prevention practice promoting policies, organizational practices, and collaborative efforts that improve health and quality of life. Their focus on taking two steps to prevention is a way to trace the pathway from illness and injury to community conditions, norms and root factors that lead to poor health and inequality.

Office of Minority Health and Health Disparities
Centers for Disease Control and Prevention (CDC)
The Office of Minority Health and Health Disparities aims to accelerate CDC’s health impact in the U.S population and to eliminate health disparities for vulnerable populations as defined by race/ethnicity, socio-economic status, geography, gender, age, disability status, risk status related to sex and gender, and among other populations identified to be at-risk for health disparities.

Health Disparities Reduction and Minority Health Program
Michigan Department of Community Health
The Health Disparity Reduction and Minority Health Program was established to provide a persistent and continuing focus on eliminating disparities in the health status of Michigan's at-risk populations of color.