• Disability Tipsheet
• What's in a Name? - Terms to use when Writing or Talking About People with Disabilities
• Cultural and Disability Competence Continuum
• The Rehabilitation Provider's Guide to Cultures of the Foreign-Born
  

* For additional Multicultural Health Generalizations, please visit: http://www.med.umich.edu/multicultural/ccp/mhg.htm

Promoting and improving the delivery of culturally competent care is a main focus of the University of Michigan Ypsilanti Health Center (YHC).  Some patients and families intentionally seek care at YHC because they know they will be treated with respect while receiving the culturally competent care they deserve.

The Continuous Quality Improvement (CQI) committee at the YHC works to ensure that the health center has proper signage, has translated core documentation, and utilizes trained medical interpreters (in person or via phone) when needed for patient visits.  These efforts have helped emphasize the importance of meeting cultural needs, and increased staff appreciation for cultural differences among patients and families.

The overall diversity of staff at YHC has also been instrumental in meeting patient needs and improving patient satisfaction.  The various staff members that are bicultural and/or bilingual are in a position to provide unique assistance to diverse patients. 

Cultural competency is a journey, not a destination. Through learning opportunities sought and knowledge gained during cross-cultural encounters between staff and their patients and families, YHC continues to improve the delivery of culturally competent care.

Collecting Data on Patient Race, Ethnicity and Primary Language is Helping Hospitals Improve the Quality of Care
September 24, 2007
Robert Wood Johnson Foundation
http://www.rwjf.org/programareas/resources/product.jsp?id=22019&pid=1142&c=EMC-CA142

Communities Nationwide Participate in Take a Loved One for a Checkup Day, Which Targets Minorities
September 18, 2007
Kaiser Family Foundation
http://www.kaisernetwork.org/daily_reports/rep_index.cfm?DR_ID=47575

Summa Health Focus Groups Address Health Communication Issues Among Minorities, Physicians
September 17, 2007
Kaiser Family Foundation
http://www.kaisernetwork.org/daily_reports/rep_index.cfm?DR_ID=47559

Texas Providers, Medical Schools Take Steps to Improve Care for Hispanic Patients
September 17, 2007
Robert Wood Johnson Foundation
http://www.rwjf.org/programareas/features/digest.jsp?c=EMC-ND142&pid=1142&id=6351

Federal Program Seeks To Address Disparities in Health Care Among Elderly Hispanics
September 13, 2007
Kaiser Family Foundation
http://www.kaisernetwork.org/daily_reports/rep_index.cfm?DR_ID=47480

Senate Committee Passes American Indian Health Care Improvement Act Reauthorization Bill
September 13, 2007
Kaiser Family Foundation
http://www.kaisernetwork.org/daily_reports/rep_index.cfm?DR_ID=47479

Race, Wealth Predictors of Mental, Medical Services Use, Study Finds
September 12, 2007
Kaiser Family Foundation
http://www.kaisernetwork.org/daily_reports/rep_index.cfm?DR_ID=47443

Report Examines Factors Behind Immigrants' Vulnerability To Poor Health, Quality of Care
September 12, 2007
Kaiser Family Foundation
http://www.kaisernetwork.org/daily_reports/rep_index.cfm?DR_ID=47444

Two California Physicians Studying, Addressing Diabetes, Obesity Among Minority Children
September 11, 2007
Kaiser Family Foundation
http://www.kaisernetwork.org/daily_reports/rep_index.cfm?DR_ID=47432

Biological Difference in Tumors Likely Cause of Black Women's Increased Mortality for Breast Cancer, Study Finds
September 6, 2007
Kaiser Family Foundation
http://www.kaisernetwork.org/daily_reports/rep_index.cfm?DR_ID=47321

Cultural Beliefs Affect New Immigrants' Use of Mental Health Services
September 5, 2007
Kaiser Family Foundation
http://www.kaisernetwork.org/daily_reports/rep_index.cfm?DR_ID=47287

More Hospitals, Health Clinics Use Picture Boards To Reduce Language Barriers
September 4, 2007
Kaiser Family Foundation
http://www.kaisernetwork.org/daily_reports/rep_index.cfm?DR_ID=47266

Racial and Ethnic Disparities in Access to and Quality of Health Care
September 2007
Robert Wood Johnson Foundation
http://www.rwjf.org/pr/synthesis/reports_and_briefs/issue12.html?c=EMC-CA142

Studies Assess Effectiveness of Efforts To Recruit Minorities in Clinical Trials, Hepatitis B Education Program for Asian-Americans
August 30, 2007
Kaiser Family Foundation
http://www.kaisernetwork.org/daily_reports/rep_index.cfm?DR_ID=47208