Cultural Competency - Cultural Strategic Plans
The Cultural Competency Division can help create a Cultural Strategic Plan to improve cultural and linguistic services offered by your department.
Cultural Strategic Plans involve a three-step process to assist units and departments with patient-provider cultural challenges unique to their areas.
Does your department have challenges with:
- patient-provider miscommunication?
- patient-provider misunderstandings?
- cross-cultural encounters?
- other challenges?
Do you need assistance with:
- understanding culturally based health beliefs and practices?
- communicating effectively with patients from various cultural backgrounds?
- resolving challenging cross-cultural encounters?
- other assistance?
Results Include:
- increased time efficiency
- improved patient-provider interactions
- increased patient satisfaction
- increased provider satisfaction
- cost-effective service delivery
To schedule an initial meeting to discuss your individualized Cultural Strategic Plan, call the Cultural Competency Division at 734-615-0593 or email cultural.competency@umich.edu.
Cultural Strategic Planning is available to those outside the UM system on a sliding fee scale.
