Skip Navigation

Cultural Competency - Assessing the Cultural Competency Needs of UMHS Staff

PDCA Storyboard - 2002

PLAN: To assess the UMHS staffs' needs for cultural consultations:

  • in which cultures
  • in which topic areas
  • utilizing which educational methods
  • categorizing responses by:
    • department
    • job classification

DO: An online Cultural Consultants Needs Assessment was developed and disseminated.

Click to review: Cultural Consultants Needs Assessment

CHECK: Summary of results: 474 respondents

Question 1: If available, how likely would you be to access a cultural consultant?

-
 Very likely 31.2%
-
 Somewhat likely 36.2%
-
 Unsure 17.0%
-
 Somewhat unlikely 7.4%
-
 Very unlikely 7.8%
-
 Not Applicable 0.4%

Question 2: Rank the cultures for which you most likely access a Cultural Consultant.

-
 Muslim 35.4%
-
 Chinese 23.6%
-
 Mexican 13.5%
-
 African American 13.1%
-
 Japanese 12.9%
-
 Russian 12.7%

Questions 3-5: Recalling the cultures you chose in the previous question, about which topics would you like more information?

-
 Communication styles 336
-
 Health practices 279
-
 Illness beliefs 241
-
 Family relationships 238
-
 Relationship with healthcare provider 233

Question 6: How would you like to receive additional cultural information?

Top five responses:
-
 Presentations
-
 Emails
-
 Recommended readings
-
 In-person consultations
-
 Online resources

Question 7: Estimated need for urgent access to a Cultural Consultant:

Top three responses:
-
 Monthly
-
 Not applicable
-
 Yearly

Questions 8 and 9 ask about work area.
The results of these questions are not available online.

Question 10: My work area currently addresses cultural competency with:

Ways to Address
Yes
In
Progress
# Who Selected this Option
Strategic Goals 15.9% 7.5% 239
Plans 18.0% 6.4% 233
Policies 19.1% 4.2% 236
Procedures 17.2% 3.4% 233
Designated Staff 17.0% 2.6% 229
Patient Ethnicity Data Collection 14.2% 1.8% 219

ACT: Changes that have therefore been incorporated to better meet the expressed cultural competency needs of UMHS staff include:

  • Adapting topics for our monthly Multicultural Health Series - offered for Continuing Education nursing credits and videotaped
  • Adapting topics for our Biweekly Multicultural Health Generalizations
  • Enhancing a recommended reading list
  • Providing departmental Cultural Strategic Plans and additional in-person consultations
  • Adding relevant online resources
  • Providing additional presentations and collaborations
  • Establishing Muslim culture in-service programs - as a Muslim Patient Care Committee priority

Cultural Competency Storyboard Team Members:

From left:
Paz Angélica Snyder (Cultural Competency Division),
Diana Perpich (Learning Technologies Group),
Deborah Rich (Quality Improvement),
Jacqueline Voigt (Cultural Competency Divison)