Cultural Competency - Cultural Competency Questions

The Cultural Competency Questions (CCQs) serve to familiarize health care providers with information and resources available on our Web pages. CCQs provide resources to enhance one’s level of cultural competency.

If you have an idea or question you would like included about cultural competency, please respond through the Feedback/Questions Section of our Web site.

By asking questions, we can ensure “knowledge heals”.

8/07
Q. Where can I view examples of UMHS's compliance with the 14 CLAS standards?

A. Visit http://www.med.umich.edu/multicultural/ccp/CLASpage.htm#CLAS (internal users only)

7/07
Q: Can I view past Multicultural Health Series (MHS) presentations via online web streaming or by borrowing a videotape or DVD?

A. Yes! To learn how, visit http://www.med.umich.edu/multicultural/ccp/series.htm

6/07
Q. Where can I find a condensed version of the "Cultural Competency Effortsof the Top Ten Hospitals (U.S. News & World Report ) 2000-2005:
A: Visit http://www.med.umich.edu/multicutural/ccp/benchmarking.htm

5/07
Q: Where can I access "Culturally Competent Nursing Care: A Cornerstone of Caring", an accredited continuing education program for nurses and others?
A: Visit http://www.med.umich.edu/multicultural/ccp/culcomp.htm#modules

04/07
Q: What are the five goals of the 3rd Annual Cultural Competency Exchange?
(April 24, 2007, Towsley Lobby, 11:00 AM - 1:30 PM)
A: Visit http://www.med.umich.edu/multicultural/ccp/CCE07.html

3/07
Q: What is Joint Commission's "Hospitals, Language and Culture Project" and where can I view their project updates?
A: Visit http://www.med.umich.edu/multicultural/ccp/CLASpage.htm#JCAHO

2/07
 Q: How can I participate in the "UMHS Cultural Competency Survey"?
A: Visit http://www.surveymonkey.com/s.asp?u=863823122210 (Available through February 9th - final deadline.)

1/07
Q: Who is quoted with saying "The delivery of culturally competent services is more than simply a patient’s right, but in fact a key factor in the safety and quality of patient care"?
A: Visit http://www.med.umich.edu/multicultural/ccp/index.htm

12/06
Q: How can a cultural strategic plan help my work unit/department?
A: Visit http://www.med.umich.edu/multicultural/ccp/strategic.htm

11/06
Q: What is the ESFT Model for communication and compliance?
A: Visit http://www.med.umich.edu/multicultural/ccp/questions.htm#esft

10/06
Q: When is the 3rd Annual Cultural Competency Exchange
A: Visit http://www.med.umich.edu/multicultural/CCE.htm

9/06
Q: How can I view previous Multicultural Health Series (MHS) presentations on-line?
A: Visit http://www.med.umich.edu/multicultural/ccp/series.htm

8/06
Q: Where can I find a chart highlighting cultural competency state licensing requirements for health care providers?
A: Visit http://www.med.umich.edu/multicultural/ccp/states.html

7/06
Q: Where can I find information on health literacy and cultural competency?
A: Visit http://www.med.umich.edu/multicultural/ccp/Language.htm#healthlit

6/06
Q: What was the 2nd annual "Cultural Competency Exchange" all about? Who
participated? Who won the individual and group awards?
A: Visit http://www.med.umich.edu/multicultural/ccp/CCE06.html

5/06
Q: What are some sociocultural barriers to US healthcare?
A: Visit http://www.med.umich.edu/multicultural/ccp/basic.htm#socio

4/06
Q: Where can I find information on medical anthropology?
A: Visit http://www.med.umich.edu/multicultural/ccp/culcomp.htm#anthro

3/06
Q: Where can I find local, state, and national multicultural health demographics?
A: Visit http://www.med.umich.edu/multicultural/ccp/demographics.html

2/06
Q: Where can I find online information about dentistry and cultural competency? Visit http://www.med.umich.edu/multicultural/ccp/culcomp.htm#dentistry

1/06
Q: Where can I find a tool to better understand what shapes patients' ideas about health, illness and disease?
A: Visit http://www.med.umich.edu/multicultural/ccp/assess.htm#assessment

12/12/05
Q: What are the CLAS standards and how do they affect our UMHS?
A: 14 national standards for providing culturally and linguistically appropriate services (CLAS) in health care. For more information: http://www.med.umich.edu/multicultural/ccp/CLASpage.htm#CLAS

11/28/05
Q.Where can I find three examples of cultural behavioral patterns, identifiable in all patients, regardless of cultural background?
A: Visit http://www.med.umich.edu/multicultural/ccp/general.htm#patterns

11/14/05
Q: Where can I find online information about culture and domestic violence?
A: Visit http://www.med.umich.edu/multicultural/ccp/cdv.htm

10/31/05
Q: Where can I find a toolkit for collecting race, ethnicity and primary language information from patients?
A: Visit http://www.med.umich.edu/multicultural/ccp/culcomp.htm#hd and click on the "Health Research & Educational Trust (HRET) Toolkit " link.

10/17/05
Q: Where can I access the latest state health data, including minority health?
A: Visit http://www.med.umich.edu/multicultural/ccp/culcomp.htm#hd and click on the "State Health Facts" link.

10/3/05
Q: Where can I read about the "APA Guidelines for Providers of Psychological Services to Ethnic, Linguistic, and Culturally Diverse Populations?"
A: Visit http://www.med.umich.edu/multicultural/ccp/culcomp.htm#mental and click the fourth listing under "Mental Health."

9/19/05
Q: How can I earn 9 free CME credits while exploring engaging cases and learning about cultural competency in health care?
A: Visit http://www.med.umich.edu/multicultural/ccp/culcomp.htm#modules and click the second listing under "On-line Learning Modules".

9/6/05
Q: Where can I learn more about JCAHO's requirements related to the provision of culturally and linguistically appropriate health care?
A: Visit http://www.med.umich.edu/multicultural/ccp/iia.htm#JCAHO and click the second listing under "JCAHO and CLAS".

8/22/05
Q.Where can I find "language resources and services" on-line?
A: Visit http://www.med.umich.edu/multicultural/ccp/Language.htm

8/8/05
Q: Where can I find online resources about the role of cultural
competence in pharmacy practice?
A: Visit http://www.med.umich.edu/multicultural/ccp/culcomp.htm#Pharmacy

7/25/05
Q: Where can I find multicultural information about end-of-life care?
A: Visit http://www.med.umich.edu/multicultural/ccp/Palliative.htm

7/11/05
Q: What is the B.A.T.H.E. mnemonic?
A: A useful tool for eliciting the psychosocial context. http://www.med.umich.edu/multicultural/ccp/commun.htm#bathe

6/27/05
Q: What are 10 tips for improving the patient-provider relationship
across cultures?
A: Visit http://www.med.umich.edu/multicultural/ccp/approaches.htm#tips

6/13/05
Q: What was the 1st annual "Cultural Competency Exchange" all about? Who participated? Who won the individual and group awards? Visit: http://www.med.umich.edu/multicultural/ccp/Exchange.htm

5/16/05
Q: Where can I find a "Cultural Competence Health Practitioner Assessment" (CCHPA)?
A: Visit http://www.med.umich.edu/multicultural/ccp/iia.htm#HPA

5/2/05
Q: What are some questions that might assist health providers in assessing patients and families from culturally diverse backgrounds?
A: Visit http://www.med.umich.edu/multicultural/ccp/questions.htm#skills

4/18/05
Q: Recognizing cultural competence is a process and not an endpoint, where can I take a 23-question "Quality and Culture Quiz" to examine my own cultural competence and to help me reflect on my experience, knowledge, and attitudes regarding culturally diverse populations?
A: Visit http://www.med.umich.edu/multicultural/ccp/iia.htm#QCQ

4/4/05
Q: What is ethnogerontology?
A: The study of aging within ethnically distinct groups. For additional information, including a bibliography and curriculum in ethnogeriatrics, visit: http://www.med.umich.edu/multicultural/ccp/culcomp.htm#ethnog

3/21/05
Q: Where can I find health facts about women by culture?
A: Visit  http://www.med.umich.edu/multicultural/ccp/general.htm#facts

3/7/05
Q: Where can I find cultural competency web resources categorized by topic?
A: Visit http://www.med.umich.edu/multicultural/ccp/culcomp.htm

2/21/05
Q: What is cross-cultural communication?
A: Any communication that occurs across cultures. Fundamental skills of cross-cultural communication would include demonstrating curiosity and respect for patients and their beliefs. For additional information, visit: http://www.med.umich.edu/multicultural/ccp/questions.htm#interview

2/7/05
Q: What frameworks can help with negotiating across cultures?
A: The following frameworks present cross-cultural negotiation skills that can be used for both explanatory models and management options. http://www.med.umich.edu/multicultural/ccp/questions.htm#tools

1/24/05
Q: How can I respectfully elicit information about a patient's social context "review of systems?"
A: By asking questions addressing the following social factors: http://www.med.umich.edu/multicultural/ccp/questions.htm#tools

1/10/05
Q: How can I respectfully elicit patient illness information?
A: By exploring the meaning of the illness through the following "illness behavior questions":
http://www.med.umich.edu/multicultural/ccp/questions.htm#tools

12/13/04
Q: How is cultural competence defined?
A: Visit http://www.med.umich.edu/multicultural/ccp/basic.htm#terms

11/29/04
Q: Are the past Multicultural Health Series presentations on videotape available for borrowing?
A: Yes. To view a list of past presentations, visit:
http://www.med.umich.edu/multicultural/ccp/videos.htm

11/15/04
Q: What questions can assist with informally assessing one's level of cultural competence?
A: (A.S.K.E.D.) http://www.med.umich.edu/multicultural/ccp/basic.htm#thought

11/1/04
Q: What is "The Process of Cultural Competence in the Delivery of Healthcare Services"?  
A: Visit http://www.med.umich.edu/multicultural/ccp/basic.htm#thought

10/18/04
Q: What is the difference between culture, ethnicity and race?
A: Visit http://www.med.umich.edu/multicultural/ccp/basic.htm#terms

10/4/04
Q: To become more familiar with my culturally diverse patients' health beliefs, what resource could I utilize?
A: Visit http://www.med.umich.edu/multicultural/ccp/assess.htm#guide

9/20/04
Q: What are the CLAS national standards and how do they affect our UMHS?
A: Visit http://www.med.umich.edu/multicultural/ccp/CLASpage.htm

8/3/04
Q: On the Cultural Competence Continuum, what is the definition of cultural blindness?
A: Visit http://www.med.umich.edu/multicultural/ccp/basic.htm#continuum

7/23/04
Q: Where can I find a cultural competency reading list... categorized by topic and mediums?
A: Visit http://www.med.umich.edu/multicultural/ccp/Reading.htm

7/12/04
Q: Who is quoted with saying: "It is much more important to know what sort of a patient has a disease, than what sort of disease a patient has."
A: Sir William Osler, 1911- A famous teacher and patient-centered physician of the last 100 years. http://www.med.umich.edu/multicultural/ccp

6/28/04
Q: What is the L.E.A.R.N. acronym?
A: - A model for improving cross-cultural communication
- A tool for actively engaging patients in their medical management
http://www.med.umich.edu/multicultural/ccp/commun.htm#learn

6/14/04
Q: What is the E.T.H.N.I.C. model?
A: - A culturally sensitive medical interviewing tool
- A mnemonic:
http://www.med.umich.edu/multicultural/ccp/commun.htm#ethnic

6/1/04
Q: What is the Platinum Rule?
A: Visit http://www.med.umich.edu/multicultural/ccp/basic.htm#platinum

5/17/04
Q: What is the difference between a stereotype and a generalization?
A: Visit http://www.med.umich.edu/multicultural/ccp/basic.htm#gen