Registration and Admitting >

Registration

All patients receiving services at a University of Michigan Hospital or Health Center must register prior to seeing a physician.

Upon registration, the patient will be given a medical record number that serves as permanent identification. In addition, registration staff will collect the following information: the patient’s address; employer (if applicable); next-of-kin; billing and insurance information; and referring and family physician information. This information is entered into a computer file that serves as the patient’s registration record. It’s a good idea to arrive 15 minutes prior to the scheduled appointment time to complete this process.

There are several registration areas throughout the hospital complex. Please refer to the patient appointment slip that you receive from the clinic or testing area for details on where to register.

Pre-Registration

A patient may be called three days before an appointment to pre-register on the phone, rather than doing so the day of the scheduled appointment. If you are pre-registered, you do not need to go through the process on the day of your visit. You will be instructed on the telephone where to pick up your blue patient registration card. For more information, contact the UMHS Registration and Insurance Verification office toll-free at 866-452-9896 or locally at 734-936-4990, 8 a.m. to 9 p.m., Monday through Friday, and 8 a.m. to noon, Saturday.

Registration Cards

All U-M patients are required to have a blue registration card that is embossed with the patient's medical record number, name, gender, date of birth and city of residence. In addition, there may be one or more stickers affixed to identify the month that you need to renew your registration information or other relevant information needed by clinic staff. Please have the card available for the receptionist when you check in for services. If you lose your patient registration card, you can obtain a new one at any of the main information desks in the Taubman Center or at the Med Inn Building registration desk. Questions can be directed to 734-936-4990.

Admitting

Your child’s doctor’s office will handle all admission arrangements and will likely tell you when and what time to arrive at Mott Hospital. It’s also possible that you will receive a call from the hospital to verify your specific admission time. Prior to admission, a representative from Admissions/Business Services may contact you to obtain information about insurance benefits or other payment arrangements. If your insurance requires pre-certification before admission, be sure to let your doctor's office know this so that arrangements can be made in a timely manner. Admissions/Business Services staff may notify you before admission about any portion of your bill which will not be covered by your insurance. In that case, a deposit will be required upon admission for the amount not covered by insurance.

If, prior to admission, your child has a temperature, runny nose or cough, been exposed recently to mumps, measles, chicken pox or rubella, or has vomiting, diarrhea or a rash, please contact your admitting physician before coming to the hospital. Any of these symptoms may result in canceling the admission, and a phone call could prevent an unnecessary trip.

When you arrive at the hospital, check in at the Admissions and Business office located on the second floor past the hospital lobby in room F2024 (close to Big Bird). You will need to check in even if your child has been pre-admitted. Pre-admitting speeds up the admissions process, but does not eliminate it. During check-in, you will be asked to sign a patient consent form. Then, once the room is ready, you will be able to settle in. Sometimes patients proceed directly from admitting to a testing area per doctor’s instructions.

If you want to room-in with your child, we will do our best to honor your request. Please note that only one parent/guardian is allowed to stay in the room. Each unit has a family lounge that can accommodate the other parent(s)/guardian(s). Siblings are not allowed to stay overnight in the patient's room and should not be left on the unit without parental supervision. Please review our guidelines for staying overnight.

When packing for your child's stay be sure to bring comfortable bed clothes, a robe and slippers with non-skid soles. A familiar stuffed animal may help your child feel less anxious. The hospital can not assume responsibility for lost or misplaced valuables, so please do not bring jewelry or large sums of money. If you must bring any of these items, we ask that you place them in the hospital safe for the duration of your stay. Do not give your child any drugs prior to admission other than those prescribed by your physician. Your doctor may ask you to bring along a list of your child’s medications, including the medication names, dosage amounts and number of times a day your child takes them. Don’t forget to bring your health insurance cards or other paperwork that includes your insurance company name and policy number.More about what to bring.

If you have any additional questions regarding admission, please call Admission and Business Services at 734-936-6039. The Admission and Business Services office is open 7:30 a.m. to 5:30 p.m., Monday through Friday. Admitting is open 24-hours a day.

Special considerations

The Family’s Role

To a child in the hospital, family members are the most important people because they are the link to home and things that are familiar. Your child's health care team will review the medical diagnosis and treatment plan with you so you can better help your child understand what will be happening during the hospital stay. Continuing as much of the daily home routine as possible, such as feeding, changing clothes and reading bedtime stories, will be reassuring to your child. You should feel free to vary the amount of your care from day to day so you take the time to rest and take care of yourself and other family members. When you leave the hospital, please let the floor nurse know that you will be away. Although your child may be unhappy to see you leave, it is important that they know that you are leaving and also when you plan on returning.

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