Getting Help

If you have any questions, please ask. We have a dedicated staff of professionals here to assist you. Stop in, send us an email, or give us a call.

Report a problem or ask a question with our online form: Click here

Location: 2710 Medical Science II & 8th Floor University Hospital South (map)

E-mail: lrc_help@umich.edu


2710 MSII Help Desk Hours:

    August
  • Monday - Friday: 8am-5pm, Saturday - Sunday: Noon-10pm
    June and July
  • Monday through Friday 8am-5pm (Summer Hours)

8th Floor University Hospital South:

  • Monday - Friday: 8am-5pm

Description of Help Desk Services

Computing Assistance

Help Desk staff in the main LRC Computer Lab are available to assist patrons and report computer issues to during Help Desk hours. Full-time consultants are available for advanced questions and support during normal business hours (M - F, 8am – 5pm).

The Help Desk staff provides assistance to the medical students and to lab patrons on a wide range of computing related topics including:

  • Wireless Computing
  • Lecture Videos
  • Printing
  • Scanning
  • CD/DVD Burning
  • Kerberos (Level-1) Questions
  • Outlook (Level-2) Questions
  • Software Assistance

and a variety of other other topics. Just ask!

Items for Checkout

The Help Desk has a number of media and medical related items for check out:
  • Media Card Readers
  • Ethernet Cables
  • Firewire Cables
  • Stethoscopes
  • USB 3.5" Floppy Drive
  • USB 250MB Zip Drive

To checkout any item, you need a valid Mcard or State ID.

Your ID card will be retained until items are returned. Most items will need to be returned by the time the Help Desk closes for the day.

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Lost and Found

Items found in the Medical School Computer labs will be brought to the LRC Help Desk. Items found will be held till the end of the semester before being disposed of or donated.

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