Getting Help

If you have any questions, please ask. We have a dedicated staff of professionals here to assist you. Stop in, send us an email, or give us a call.

Report a problem or ask a question with our online form: Click here

Location: 3950 Taubman Medical Library (map)

Phone: (734) 936-2239

E-mail: lrc_help@umich.edu


Help Desk Hours:

    August through May
  • Monday - Friday: 8am-10pm, Saturday - Sunday: Noon-10pm
    June and July
  • Monday through Friday 8am-5pm (Summer Hours)

Description of Help Desk Services

Computing Assistance

Help Desk staff in the main LRC Computer Lab are available to assist patrons and report computer issues to during Help Desk hours. Full-time consultants are available for advanced questions and support during normal business hours (M - F, 8am – 5pm).

The Help Desk staff provides assistance to the medical students and to lab patrons on a wide range of computing related topics including:

  • Wireless Computing
  • Lecture Videos
  • Printing
  • Scanning
  • CD/DVD Burning
  • Kerberos (Level-1) Questions
  • Outlook (Level-2) Questions
  • Software Assistance
  • Study Room Checkout

and a variety of other other topics. Just ask!

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Study Room Checkout

The Medical School has nine available study rooms:

Five on the 3rd floor, and four on the 6th floor of the Taubman Medical Library. These rooms can be scheduled in advance through Classroom Services or can be reserved on walk-in basis at the LRC Help Desk.

To checkout a study room you need a valid Mcard or State ID.

Rooms on the 3rd floor are restricted to medical student use only.

Rooms on the 6th Floor can be used by anyone, but medical students have priority during walk-in time periods. If the study rooms are all occupied and a medical student is in need of a room, students from other schools may be asked to vacate the room.

To check out a study room during walk in times, please go to the LRC Help Desk with your valid Mcard.

There is a time limit of four hours on use of the study rooms. After four hours users may be asked to vacate the room for people on the wait list.

Each study room is equipped with:

  • TV and VCR
  • Slide Projector
  • Ethernet
  • Wireless Internet Access
  • Table and Chairs

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Clinical Skills Rooms

The Clinical Skills rooms can be checked out on a walk in basis at the LRC Help Desk by current medical students only. All others need to go through Classroom Services.

To checkout a Clinical Skills room you need a valid Mcard or State ID.

Each room is a fully functional patient examination room complete with exam tables, sinks, counters or desks, and physical exam equipment.

The rooms are available when they are not reserved by Classroom Services, or until the Help Desk closes.

Rooms are inspected by the Help Desk Staff before and after each use.

Each Clinical Skills room is checked out individually.

    Room Rules
  • The door to the main hallway is to remain locked at all times.
  • No eating or drinking in these rooms.
  • These rooms are designated as quiet study areas.
  • Any vandalism will be reported.
  • No tampering with cameras or computers.
  • During periods of high use, a time limit may be enforced.

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Items for Checkout

The Help Desk has a number of media and medical related items for check out:
  • Media Card Readers
  • Ethernet Cables
  • Firewire Cables
  • Stethoscopes
  • USB 3.5" Floppy Drive
  • USB 250MB Zip Drive

To checkout any item, you need a valid Mcard or State ID.

Your ID card will be retained until items are returned. Most items will need to be returned by the time the Help Desk closes for the day.

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Lost and Found

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