Frequently Asked Questions: M-CARE Members (Non U-M Employees)

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What will happen to my benefits?
M-CARE products will remain in place after the sale and through the end of the contract the employer has with M-CARE. This means M-CARE members will continue to have their same plans through the length of their employer’s contract with M-CARE.

If you have non-group, conversion, or M-CARE Secure, your coverage will remain in place through the end of the contract you have with us. If you’re an M-CAID/MIChild member, your coverage will remain in place until further notice.

There are no changes to your health benefits at this time. If there is a change in the future, you will receive ample notice in which to make decisions about your health care.
 
Will my premiums and co-pays be affected?
There are no changes to your health care benefits at this time. If there is a change in the future, you will receive ample notice in which to make decisions about your health care benefits.

What happens to my HSA dollars?
Your HSA account is owned by you and any contributions remain yours.
 
Will I be able to continue using my “Benny Card”?
If this program changes, you will receive ample notice in which to make your decision about future options.

Where can I get more information/direct concerns?
For M-CARE products: You may call M-CARE Customer Service at 734-913-2211 or 800-658-8878, from 8 a.m. to 5 p.m., Monday through Friday. The deaf or hard of hearing may call 800-649-3777 (TTY/TDD). You may also e-mail M-CARE ator visit mcare.org. Our street address is 2301 Commonwealth Boulevard, Ann Arbor, MI 48185.

For M-CAID/MIChild: You may call M-CAID Customer Service at 734-332-2998 or 800-228-8554, Monday through Friday, 8 am to 5 pm. The deaf or hard of hearing may call 800-649-3777 (TTY/TDD). You may also e-mail M-CAID or visit mcaid.org. Our street address is 2301 Commonwealth Boulevard, Ann Arbor, MI 48105.

What will I need to do during open enrollment?
Check with your employer for information specific to your open enrollment process.

Will I have to change my doctor?
In almost all cases, the answer is no. However, please remember that providers can join and leave networks at anytime, so changes do occur even in stable networks such as M-CARE and BCBSCM.

Will the M-CARE name be used in 2007?
Yes. 

I have an appointment or operation scheduled for this year. Do I have to do anything to make sure there are no problems with the billing and payment?
No, you do not need to do anything, outside of the standard authorization and referral process.

Does my doctor know about this? Do my other health care providers (e.g., pharmacists, physical therapists) know about this?
We are taking immediate steps to inform all who interact with M-CARE at any level and will make plans with them for a smooth transition.

Does my employer know about this?
Yes. We have notified — or are in the process of notifying — all employers

Will I get a new ID card?
It’s unlikely you will need a new ID card. If any information changes, you will receive a new card.

Will M-CARE’s Web site (mcare.org) and M-CARE Connect (secure Internet portal) be maintained in 2007?
Use them for now. If there is a change, you will receive ample notice.