Patients and Visitors
Interpreter Services provides interpreters to all clinics in the University of Michigan Health System. The service is free of charge to both patients and providers. Our interpreters are highly qualified and carefully screened, and can be requested 24 hours a day, seven days a week.
Though most of our requests come from the University Hospital and its satellite clinics in Ann Arbor, we also serve UMHS clinics in cities like:
- Brighton
- Canton
- Howell
- Chelsea
- Livonia
- Dexter
- Ypsilanti
If you are more comfortable speaking a language other than English, or if you are hard of hearing, please ask the receptionist to schedule an interpreter when you make your next appointment. We accept appointment requests up to a year in advance. Interpreter Services also provides written translations of patient records and educational materials for all UMHS providers.
Office Hours
Our office hours are Monday through Friday, 8:00am to 8:00pm. During non-office hours, patients may request an after-hours interpreter in most languages by asking UMHS staff. Telephone interpretation is also available in all languages at all hours, in case a regular interpreter cannot be scheduled.
Hotels and Accomodations
The Patient and Visitor Hotel Accommodations Program provides:
- Assistance in making hotel reservations
- Information about available local hotels
- Directions to the hotels
- Answers to any questions you might have
- Discounts on hotel reservations
Other Services
In addition to interpreting and translating, our services include:
- Telecommunication Device for the Deaf are available for patients upon request. Public TDD's are located throughout the Health System in the following locations:
- Floor 1, Taubman Center, across from the Registration desk
- Floor B1, Department of Emergency Services
- Floor 2, University Hospital, across from the FRIENDS Gift Shop
- Floor 2, C.S. Mott Children's Hospital, at the entrance between Mott and the Taubman Center
- Floor 2, Med Inn, near the lobby
- Amplified Telephones may be obtained for hard-of-hearing inpatients.
- Closed Captioning is available on all televisions.
- Personal Assisted Listening Devices are available for patients upon request.
