Melina Adler, M.H.S.A.
Specialist, Customer Performance Metrics and Improvement
UMHS Quality Improvement

Describe your job at UMHS in a nutshell.

Melina Adler, M.H.S.A.I manage customer satisfaction research studies, with a primary focus on patient satisfaction and employee engagement. I work with many internal customers as we prepare for data collection, carry out the studies, analyze data, post information on our website and help them understand the results.

What is the most rewarding part of your job?

I most enjoy meeting with people face-to-face to help them understand their customer data, and I’m most gratified knowing that the information has helped support quality improvements.

How do you normally spend your lunch break?

I normally work at my desk during lunch, which gives me the flexibility to better balance my work and family life.

What do you want to be doing in five years (be honest)?

Each year, I’ve had the privilege of learning new skills and/or taking on new responsibilities in my job. I serve on multi-disciplinary teams and groups such as Voices of the Staff, which enhance my work life. In five years, I hope to continue my current work while doing more regular internal consultation with customers in support of quality improvement. I plan to continue my environmental sustainability efforts at the University of Michigan as a Voices alumni member once I complete my term at the end of this year.

If you could try any other job at the Health System for a day, what job would it be?

I would like to be a part of the Survival Flight team for a day.

Jeffrey Walker, M.A.
Director of Business Development
UMHS Strategic Planning & Business Development

Describe your job at UMHS in a nutshell. 

Jeffrey Walker, M.A.As Director of Business Development, I set up and manage strategic relationships, new business opportunities and alliances with other organizations to benefit all or various components of the U-M Health System.

What is the most rewarding part of your job?

Working with so many great people both inside and outside the Health System. I'm enriched every day meeting with a great many of healthcare's finest throughout our state.

How do you normally spend your lunch break?

Eating a sandwich and reading the day’s newspaper.

What do you want to be doing in five years (be honest)?

I hope some variant of this job. This job is exciting and it's always new and challenging. I'm honored and often humbled by the positive impact UMHS has on so many lives and I enjoy contributing to that success.

If you could try any other job at the Health System for a day, what job would it be?

Helicopter pilot for Survival Flight.

Jill Bridson, B.S.
Manager
Occupational Health Services Clinic

Describe your job at UMHS in a nutshell.

Jill Bridson, B.S.I manage the day-to-day operations of the Occupational Health Services clinic located in the Med Inn building. I make sure our systems and processes run efficiently; that we are providing clear and concise reporting to departments and leadership; and that all U-M employees get the services and/or treatment needed to stay healthy and compliant with their job requirements.

What is the most rewarding part of your job?

Problem solving and working to make improvements, which help the clinic as well as patient and employee satisfaction.

How do you normally spend your lunch break?

Eating at my desk and catching up on emails, phone calls, etc.  I'm eating my lunch as I respond to these questions.

What do you want to be doing in five years (be honest)?

Living up north (northern lower peninsula) with my husband – enjoying my grandkids and retirement or semi-retirement!

Bonnie G. Brown
Associate Director, Facilities Management & Planning
U-M Medical School

Describe your job at UMHS in a nutshell.

Bonnie G. BrownHard to describe what I do in a nutshell. Here are a few of my assignments:

• Coordinate the management, operations and security of all Medical School facilities
• Recommend improvements of facilities and services.
• Serve as Med School emergency contact for Department of Public Safety and many other organizations.

What is the most rewarding part of your job?

It’s always rewarding and makes me feel good when we help a customer work through a problem.

The real fun part of my job is working on special events, such as building groundbreakings and social events.

What do you normally do during your down time and time off?

I am generally eating at my desk while working.

What do you want to be doing in five years?

I really love this job and working with U-M Health System people. So I’d love to still be working here in five years, but I also love to travel and want to do more of it. If I could figure out how to keep working here and travel more, that would be ideal.

If you could try any other job at the Health System for a day, what job would it be?

I think that it would be very interesting to be in Doug Strong’s shoes for a day. I like him and admire the job he has to do, but I really have no clue what that job entails.