What Patients Are Saying About UMHS Nurses

Diane Setlock, R.N. — “She was constantly going above and beyond her call of duty. I just can’t say enough about her exemplary service. Being a nurse myself, I know excellence when I see it.”

Martha Jennings , R.N. — “Martha was funny the minute she walked up to my bed. She was just the right nurse for me. She showed much concern and was close by when needed.”

U-M Cancer Center staff — “There are no guarantees in life. But you have given my mother more hope in her first three days at U of M than the last nine months. And we can never thank you enough. We will never forget you.”

Sarah Bazakos, R.N. — “She allows us to help with our son’s care as much as possible. She takes care of our son as if he were one of her own, whichmakes me feel comfortable leaving him with her.”

"The assistance with wayfinding decreases the stress of a strange environment and stressful time in ones life. It is also helpful to not be "pointed" in the right direction or to be given a map to an unknown destination, but to be escorted and not "dropped off", but to have an actual person to assure check in is complete and any questions addressed. Please don't loose this valuable service."

"What a class act U of M has. What a wonderful experience. It was very easy to talk to the Dr. (C. Schuetze). What a nice person. He took all the time in the world explaining to me about my cancer. God bless you all!"

"The medical center can be very intimidating, especially to people already wondering what life holds. I was very impressed. I have a unique insight as I have been a rehab hospital unit administrator for the past 22 years."

"During times of great personal/family despair, it is great to have a load off your mind in a strange scary place that the hospital can be. It's great to have a human being instead of a piece of paper or an electronic voice guiding you. Thank you very much for your concern and caring."

"Our guide was just outstanding. We were made at ease and were welcomed and treated not like a registration number, but a person. Both my wife and I want to say thank you."

          - All comments from Cancer Center patients who have been accompanied by a Cancer Center New Patient Guide Volunteer

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