What Our Patients Are Saying

One of the best ways to gauge how we're doing is to hear from pateints and their families. The following excerpts from "You're Super" submissions show that we're providing excellent medical care with that very important personal touch:

"I have stayed in seven hospitals over my lifetime and this one tops them all for service to the patient. The nutrition services department treated me excellently, working with my doctors and dietitian to work on my body absorbing the vitamins and minerals from my food. They always spoke with me and my mom—asking if they could do anything else—and always finish[ing] with an encouraging word or phrase. Being a patient in a hospital, especially in this section (HEM/ONC) is difficult. You feel scared, confused and almost helpless, like all your choices have been taken from you. But here at U-M Hospital, you’ve given us one small, but important, piece of control back … what we eat. You have no idea what that means to a patient who may feel like every other choice has been stripped away from them. Thank you for employing such great people to be part of your staff."
— Brenda R.

"Dave M., an ER paramedic, was able to start an IV on our daughter on the first try. ... Because our daughter was a preemie and has undergone countless IV placements, her veins are in very poor shape. Generally, it takes skilled nurses or paramedics at least 30 minutes ... to start an IV. Needless to say, our 3-year-old daughter didn't find these experiences very fun and they are rather stressful to watch. I realize this may seem like a rather small inconvenience in comparison to the hazards of brain suregery, but it meant a lot to us."
— David D.

"My thanks go out to Cynthia N. because she went the extra mile to research and find a supplier of oxygen for my mother that would not be of any cost to her. Thank you for not giving up!!"
— Teresa F.

"I came in with a headache and chest pain, but you wouldn't have known I was sick. Kim made me so comfortable that I laughed and made her laugh (which is very unusual of me). She literally took my pain away."
— Deborah A.

If you have stories or comments you'd like to share, use the "Comment on this article" feature below.

Faculty and Staff submissions of other kudos and comments they've received:

"My sister found herself in the unfortunate position of having a heart attack without access to health care services. Nancy Rose was able to secure physical therapy and social work services to bridge her rehab while we await Medicaid support. Thank you for being there!"

"I received excellent care for a injury at Med-Sport, from the sports med physician, the radiologist, the orthopod and the PAs, but especially during physical therapy. The PTs are extra special, engaged with their patients, making every visit count. My progress was followed closely and re-evaluated, the plan adjusted as I made progress. PT at MedSport is a quantum leap above what even our own PT was 20 or even 10 years ago. Kudos to Mike H. and the others who helped me so very much."

"Thank God for the U of M difference…Nurse Marle appeared at 9 a.m. to check vitals and get a urine sample. She spent a lot of time with Mom and had a good visit. Joe (OT) called and showed up about 11. He got a tour of the facility, and was very positive about the exercise machine (He says it’s his personal favorite) and the van. I was really impressed by the professionalism of the entire team. Home care looks like it will work!"

"Marian,
Thank you so much for your patience and kindness in the face of my hysteria last Wednesday."

"Katia Blackman you have a great personality and you work so well with the children. Your interaction with all kids is just wonderful. They light up when your around. We just enjoy you. We are glad that they have someone like you in Pediatric Surgery Clinic." - Karen L.