What Our Patients Are Saying
One of the best ways to gauge how we're doing is to hear from pateints and their families. The following excerpts from "You're Super" submissions show that we're providing excellent medical care with that very important personal touch:
"I have stayed in seven hospitals over my lifetime and this one tops them all for service to the patient. The nutrition services department treated me excellently, working with my doctors and dietitian to work on my body absorbing the vitamins and minerals from my food. They always spoke with me and my mom—asking if they could do anything else—and always finish[ing] with an encouraging word or phrase. Being a patient in a hospital, especially in this section (HEM/ONC) is difficult. You feel scared, confused and almost helpless, like all your choices have been taken from you. But here at U-M Hospital, you’ve given us one small, but important, piece of control back … what we eat. You have no idea what that means to a patient who may feel like every other choice has been stripped away from them. Thank you for employing such great people to be part of your staff."
— Brenda R.
"Dave M., an ER paramedic, was able to start an IV on our daughter on the first try. ... Because our daughter was a preemie and has undergone countless IV placements, her veins are in very poor shape. Generally, it takes skilled nurses or paramedics at least 30 minutes ... to start an IV. Needless to say, our 3-year-old daughter didn't find these experiences very fun and they are rather stressful to watch. I realize this may seem like a rather small inconvenience in comparison to the hazards of brain suregery, but it meant a lot to us."
— David D.
"My thanks go out to Cynthia N. because she went the extra mile to research and find a supplier of oxygen for my mother that would not be of any cost to her. Thank you for not giving up!!"
— Teresa F.
"I came in with a headache and chest pain, but you wouldn't have known I was sick. Kim made me so comfortable that I laughed and made her laugh (which is very unusual of me). She literally took my pain away."
— Deborah A.
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