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Contact Inside View at 734-764-2220 or via e-mail.
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The Michigan Quality System is an organizational transformation
strategy. The goal is a culture where continuous improvement “in pursuit of
perfection” is the norm. Success will
result in greater satisfaction on the part of our patients and employees.
To learn more about MQS, including
information about upcoming lectures in
the “Lean Thinkers” series,
visit www.med.umich.edu/mqs. |
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Taking Care of Our Own
In the first issue of Inside View, faculty and staff were asked what the UMHS strategic principle “Taking Care of Our Own” means to them. Here are some responses:
 It means that we are aware of what’s going on around us. If a coworker needs help, help. If a patient has a concern, be patient and listen. Don’t get so wrapped up in your duties that you don’t see what you can do outside of your own job description to make UMHS the best place to work. It’s easier to complain about what isn’t right instead of lending a hand to make it better. I have a saying that keeps me in check—“if it’s to be, it’s up to me.” If I stop and look at the things I can do to make my coworkers, patients and their families have a better experience—if we all pull together to do the same— what a Michigan Difference we will make. —Doria Chege, clerical senior supervisor, Physical Medicine and Rehabilitation, Occupational and Physical Therapy
- It means that we, the M-CARE case managers, ensure that co-workers as well as members get outstanding care, be it better understanding of health care coverage, assistance navigating the provider network or help identifying a community resource. While our main focus is helping members, we also help co-workers who approach us to have their blood pressure taken or discuss a health care concern. We always offer a caring approach to make sure that members and coworkers get the most appropriate care in the easiest possible way. That’s how we take care of our own! —Penny Rozek, manager of Case Management, M-CARE
- To me, it means that as employees of one of the world’s most comprehensive medical centers, we must assist each other in contributing to our futures and the future of the University of Michigan. Each of us plays an individual role that is directly connected to maintaining, nurturing and securing the economic growth of our institution. This is taking care of our own. Beginning your shift with warm, welcoming gestures is taking care of our own. Working together as a community and keeping each other’s interests and the interests of our institution truly at heart is taking care of our own! —Calvin Abraham, supervisor, Midnight Operations, Environmental Services
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