University of Michigan Health System Inside View
VOL. 1 | ISSUE 4      Next Issue: July 2006
 

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MQS uses the term “value stream” to identify the steps required to deliver a product or service to the customer. Those who do the work create a value stream map of every step involved in a process from order to delivery. Value stream maps make work visible, making it possible to identify and “transform waste into value.” To learn more about MQS, including information about upcoming lectures in the “Lean Thinkers” series, visit the Michigan Quality System Web site.

New tools available on M-CARE Connect

M-Care ConnectA number of new tools have been added to M-CARE Connect, the secure Internet portal for M-CARE members that launched September 2005.

Through M-CARE Connect, registered M-CARE members can now access:

  • the Healthwise® Knowledgebase, which includes information on more than 6,000 health conditions, medical tests and procedures, medications and everyday health and wellness issues;
  • the Treatment Cost Advisor™, which enables members to view treatment options and cost estimates for a variety of health conditions;
  • the Hospital Comparison Advisor, which allows members to research and compare hospitals based on a variety of factors ranging from clinical outcomes to patient safety;
  • and Coverage Advisor™, which allows current and prospective members to evaluate their health plans, create customized family health profiles and estimate necessary services, costs and out-of-pocket expenses. Coverage Advisor™ can be accessed through mcare.org as well as M-CARE Connect.

Members also can use M-CARE Connect to change primary care physicians, request a new identification card, access their personalized claims history, authorizations, deductible and out-of-pocket balances, and get lists of eligible dependents. In addition, members can complete a confidential health survey to identify medical needs for which M-CARE offers special programs or benefits.

If you are an M-CARE member, visit www.mcare.org to register for M-CARE Connect. Also access the Healthwise® Knowledgebase on the Michigan Healthy Community Web site.