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Patient Resources: Services

Evaluation Details

Each client is evaluated by either a physical therapist or an occupational therapist in conjunction with a RTS. As required or requested, an evaluation may be completed by the above mentioned team in conjunction with a Physical Medicine and Rehabilitation physician. All evaluations are initiated by a referral from a physician at which point the evaluation can be scheduled. On average, an evaluation lasts one and a half hours. Evaluations generally include, but are not limited to, a full seating evaluation in the client’s current wheelchair and seating system, a full mat evaluation in both supine and sitting, assessment of strength, range of motion, sensation, tone, and a skin inspection. Assessment of functional skills is completed in wheelchair and sitting on the mat, as needed. Further assessment may include pressure mapping, trial of various equipment, molded seating assessment, gait analysis, balance assessment and home assessment.

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Insurance Verification, Documentation, Authorization

Wheelchair Seating Service has a complete administrative team that specializes in verification of insurance and insurance benefits, coordination with medical professionals to obtain medical documentation, coding of all equipment for insurance submission, acquisition of authorization for rehabilitation equipment, and billing. If there are any questions on insurance or status on orders, clients can contact any Wheelchair Seating Service PSA at 734-971-8286.

Depending on the third-party reimbursement provider, some or all of the following documents may be required:

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Ordering and Assembly of Equipment

Upon approval from either a private party or third-party payer, Wheelchair Seating Service orders the equipment. Time frames for receiving equipment may vary from a few days to several weeks depending on the custom nature of the equipment.

Once all of the equipment is received, it will be assembled in preparation for delivery and fitting with the client.

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Full Service Repair

Wheelchair Seating Service provides a full service repair shop to support all equipment provided by WSS.

WSS boasts a service repair team led by a shop manager who also is a Certified Rehabilitation Technology Supplier (CRTS) with over twenty years of experience in the rehabilitation technology field. The service repair team includes US Rehab certified service technicians to ensure knowledgeable technicians who can diagnosis and repair rehabilitation equipment. These technicians attend educational seminars for continued growth and development.

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