The mission of the Emergency Department is to provide the highest quality and timely care to patients presenting for emergency treatment; to offer outstanding educational opportunities for medical, nursing, and allied health personnel; and to further medical knowledge through the pursuit of research.

We will provide an environment that promotes compassion and respect for our patients and families and each other; that employs the highest ethical standards; and that utilizes resources in an efficient manner.

As member of the University of Michigan Emergency Team, we are committed to:

• Respecting the dignity and privacy of patient, families, and co-workers.

• Recognizing and acting on opportunities to improve our services.

• Being the leader in customer service for patients and families.

• Easing access to acute health care through referrals, educational support, & information.

• Ensuring excellence in emergency service by providing quality cost effective emergency care.

• Providing timely services to patients with urgent or emergency conditions.

• Maintaining a leadership role in the delivery of emergency health services.