Safety & Security
Safety is Our Priority
Security provides services to the Cardiovascular Center, just like all other areas of the University of Michigan Health Center.
The Cardiovascular Center is a 24/7 facility with some limits to front door and stairway access for security purposes. The main entrance is off a circle drive at Observatory and Ann Streets. At that entrance, you are on Level 3 of the Center. Front door hours for the Cardiovascular Center are:
Monday through Friday: 5:30 a.m. to midnight
Weekends: 8 a.m. to 9 p.m.
Building security is available 24/7. A house phone is available at the building entrance for after hours.
All of our staff members at the Cardiovascular Center are committed to providing the highest quality care in the safest manner. As our patient, you too are part of this health care team. We are committed to helping you participate as an active, informed member of this team – and communication is the key.
To protect the health and safety of our patients, guests and employees, the Cardiovascular Center and all buildings at the University of Michigan Health Center, are smoke-free zones. Smoking is not allowed inside any building or outside within a defined boundary. A map of this smoke-free zone is available at all information desks. Cigarettes and other tobacco materials are not sold anywhere on our medical campus.
We can direct you to programs to help you quit tobacco. The Tobacco Consultation Service offers both inpatient and outpatient assistance to quit tobacco use. Patients, family members and the community are invited to participate in these programs. Contact the Tobacco Consultation Service or by calling 734-936-5988 or by visiting their web site.
Patient ID Tags
Because it serves as your patient identification while in the Hospital, the wristband or ID tape placed on your body at the start of your stay is very important. Please ask your caregiver to have it replaced immediately if it comes off. You will find this identification is checked many times while you are in the Hospital.
Staff ID Badges
We enforce strict security. All Cardiovascular Center employees, like all University of Michigan Health System employees – doctors, nurses and all other staff members – must wear name badges with a photo identification while on duty. If someone approaches you without a badge, ask to see his or her identification. If the person fails to produce an identification card, immediately notify a nurse or staff member. A white coat or stethoscope is not a substitute for an ID badge.
Handwashing is Important
Washing hands or using hand sanitizer is the single most important thing that anyone can do to prevent the spread of germs. Our policy requires each health-care provider to wash his or her hands or to use hand sanitizer before and after performing any “hands-on” procedures with patients. Speak up to staff members if you did not see them wash or sanitize their hands.
Know Who is in Charge of Your Care
Always stay informed about who is in charge of your care. This is especially important when many different physicians are involved, or if you have numerous health problems. If you are ever unsure, simply ask for the name of the doctor in charge of your care.
It is also your right and responsibility to follow up on any tests you have had. Always ask the doctor or health-care staff for the results.
Educate Yourself About Your Health
Ask for information on your medical conditions, treatments and medications. The University of Michigan Health System web site has information on many health-care topics. Ask a family member or friend to be your health-care advocate and, when appropriate, to participate in decisions about the health care you receive. We will ask you about Advanced Directives, such as a Durable Power of Attorney for health care and a Living Will. If you have an Advanced Directive, please bring a copy with you to the Hospital or Clinic for our records.
Recognize Your Medication
We treat thousands of patients every day and medication is often a part of their care. Our staff undergoes continual education regarding the medications they prescribe and administer. Safety systems are in place to ensure that you receive the correct medication. As the patient, you are part of the safety system. If your medications do not look familiar, speak up and alert your nurse or doctor. It does not hurt to double check.
Make sure our staff checks your ID wristband or tape before giving you any medication. Many names sound alike. Tell our staff about any allergies to food, medicines or other things when you are admitted to the Hospital or at your clinic visits. Please tell us if you take any herbal remedies or over-the-counter medications.
When you visit the pharmacy at University Hospital to fill your prescription, check the medication to be sure it looks familiar. If it looks different from what you have taken in the past, ask your pharmacist to explain why.
We all play a role in preventing falls. If you use a cane or walker at home, you also should use it in the Hospital. Be sure to tell your doctor and nurse if you have poor vision, or if you begin feeling dizzy or weak. Use your bedside call light if you need assistance to get in or out of bed. Ask the nurse if you need to have a therapist teach you how to use these safety devices. Remember, it is important to follow activities ordered by your doctor or other caregivers. If you become confused while in the Hospital, we may ask a family member to stay with you.
If you need surgery, make sure that you, your doctor, your surgeon and your nurse know what procedure will be done. We will check many times before your surgery to be sure we are addressing the correct problem or area. The multiple checks are there to make sure that all participants are in agreement – including you. Please ask your doctor or nurse if you have any questions about the surgery.