Orientation Information

To begin a career in health care at the University of Michigan Health System means having all that you need to succeed in the world of medicine and beyond. It means having access to incredible resources and support, as well as the mentors that will guide you now and into the future.

As one of the most highly respected health care institutions in the nation, we are the name that people trust to be on the forefront of medical advancement. We continue to create progress by identifying the best talent and training our professionals through extensive orientation programs, continuing education and more. Here's a summary of the orientation for all staff who begin their careers at UMHS.

Day 1 Orientation

• A.M. Agenda
  • UMHS Traditions and Values Mission,
    Vision, Values, Customers and Goals
  • UMHS Dimensions of Diversity
  • Demonstrating Organizational Values
  • Staff Performance Expectations
  • Leadership Performance Expectations
  • Customer Service Critical Behaviors
  • Service Recovery Process
  • Telephone Communication Skills
  • Resources
  • Preparation for Day Two Orientation
• P.M. Agenda
  • Corporate Compliance and HIPAA
  • Security/Critical Incidents
  • Safety/Emergency Responses
  • Cultural Competency
  • Infection Prevention and Control
  • Patient Safety
  • Housekeeping - "Let's Pick It Up!"
  • Evaluations
  • Computer access information

Day 2 Orientation

• Completion of required paperwork
• M-Fit - health and wellness
• Employee Assistance Program
• Benefits presentation
• Parking options

After completing general orientation, each department continues with additional training. The length of these programs can vary from a few days to several weeks. In the end, our goal is to make sure that you have all of the information you need to make the best contribution that you can make to UMHS and your future.