Program Benefits

The program provides a foundation in leadership skills that are transferable to many career paths in health care management. Specifically, the program will enhance and develop an individual's analytical, communications, project management, organizational and leadership skills.

Current Fellows

Cassidy Johnson, MHSA - 2021-2023

Jason BattagliaCassidy received her bachelor's degree in Community and Global Public Health from the University of Michigan School of Public Health. During her undergraduate career, she gained frontline healthcare experience working as a pharmacy technician and supported research on maternal, child, and infant mortality in low- and middle-income countries. After undergrad, she continued her education at the University of Michigan School of Public Health by earning her Master of Health Services Administration degree. As a graduate student, Cassidy became involved in COVID-19 prevention, tracking, and treatment efforts. She spent the summer of her graduate program working with the COVID-19 contact tracing team at the Washtenaw County Health Department in Ypsilanti, MI. In that role, she coordinated with case investigators to ensure consistent advisement of isolation procedures and identification of possible outbreaks. In addition, she developed a training manual for future contact tracers to reduce errors with standardized onboarding procedures. During the final year of her graduate studies, Cassidy worked at Michigan Medicine with the Blue Queue team, comprised of members from Virtual Care and the Office of Patient Experience, to provide information internally to students, staff, and faculty on the organization's vaccine distribution plan. As a first year fellow, Cassidy's main interests are process improvement, operations, employee wellness and the patient experience. In her free time, she enjoys camping in northern Michigan, playing cards, and spending time at the lake swimming and boating.

Tanner Vincent, MHSA - 2021-2023

David SpattTanner is originally from Novi, Michigan and received his Bachelor of Science in Biochemistry and Bachelor of Arts in Public Health and History from Calvin University in Grand Rapids, Michigan. He also competed on the Division 3 Swimming and Diving team while in school there. He started working at Michigan Medicine after graduation, first in a work-study role as a Patient Services Assistant with Pediatric Otolaryngology at the C.S. Mott Children's Hospital. In that role he did patient check-in and scheduling as well as assisted with quality improvement activities. He then worked for two years in a full-time position as a Clinic Support Specialist with Psychiatry in their outpatient and addiction treatment services while simultaneously pursuing a Master of Health Services Administration from the University of Michigan School of Public Health through their on-job/on-campus program. While with Psychiatry, he managed weekly operations in Addiction Treatment Services and supported Michigan's Health Professional Recovery Program (HPRP) treatment providers. Other projects included streamlining the digital signature process for release of information forms, improving the pre-appointment questionnaire process, implementing virtual group therapy visits, and creating urgent substance use disorder new patient appointments. His interests include clinic management, team building, and quality improvement. He is an avid runner, enjoys weightlifting and exercising with his wife, and referees youth, high school, and adult soccer.

Kendall Huizenga, MHSA - 2020-2022

taylor winnKendall graduated with High Honors from Lyman Briggs College at Michigan State University (MSU) with a Bachelor of Science in History, Philosophy and Sociology of Science. During her undergraduate studies, she completed an internship with the Michigan Department of Health and Human Services where she worked to increase budget allocations to grow the public health staff at Allegan County Health Department. After graduating from MSU, Kendall began coursework on her Master of Health Services Administration from the University of Michigan School of Public Health. While earning her degree, she completed a two-year internship with Health Alliance Plan of Michigan in Market Strategy and Customer Analytics, deepening her understanding of payer operations and market research. Kendall also competed in the Cleveland Clinic MBA/MHA Case Competition and placed first after presenting a 3-year strategic growth plan for the Cleveland Clinic + Oscar Health insurance product. For her graduate administrative internship, she obtained a position with the Northwest Wisconsin region of the Mayo Clinic Health System (MCHS). At MCHS, Kendall led an endocrinology clinic optimization project focused on integrating diabetes technology into daily clinic workflow. Additionally, she performed a program review of Weight Management Services (WMS) to improve the service line's financial viability and designed a pilot program aimed at streamlining enrollment of eligible patients into WMS. As a first year fellow, Kendall's interests include patient experience, hospital operations, strategic planning and collaboration between payer and provider partners.

Heidi Moreland, MHA - 2020-2022

Jason BattagliaHeidi received her bachelor's degree in Movement Science from the University of Michigan in Ann Arbor, where she competed on the Division 1 Varsity Women's Water Polo team. She continued her education at The George Washington University in Washington, D.C. to pursue her Master's in Health Administration. The first year of the Michigan Medicine Administrative Fellowship will satisfy her year-long fellowship requirement necessary for graduation. As a graduate student, Heidi received healthcare experience on the front-lines working as a Patient Services Specialist at GW Medical Faculty Associates. In that role, she performed pre-registration activities, including insurance verification, prior authorization, and upfront cash collections. During the summer of her graduate program, Heidi completed an administrative internship at Beaumont Health in Dearborn, Michigan. While at Beaumont, Heidi created a process improvement plan aimed at decreasing discharge planning time and inpatient length of stay, which included analyzing resident rounding and tracking daily utilization of the discharge lounge. She also assisted in implementing flex staffing schedules in their post-acute care unit to increase operating room availability and on-time starts. Heidi's main interests include finance, operations, quality improvement, and strategy. She hopes to explore these interests during her time as a Michigan Medicine Administrative Fellow. In her free time, she enjoys the outdoors, exercising, and traveling.

Ann Starling, MHA - 2020-2022

David Spatt

Ann received her bachelor's degree in Movement Science from the School of Kinesiology at the University of Michigan. She then went on to earn her Master's in Healthcare Administration from the University of Illinois at Chicago, where she completed a year-long preceptorship at AMITA Health Saint Joseph Hospital Chicago. During her preceptorship, she worked with the Executive Leadership Team on various operational and strategic initiatives, including developing and managing an office "hoteling" policy for approximately 20 regional associates to utilize while on the Saint Joseph Hospital campus. Additionally, Ann generated, updated, and presented a Support Services Dashboard consisting of patient experience, quality and safety, financial, and growth metrics for the use of the Executive Leadership Team. She worked in collaboration with the Director of Surgical Services and the Surgical Governance Committee to monitor and support efficiency and quality metrics, block time schedule management, new product requests, financial efficiencies, revenue generating initiatives, etc. As a first year fellow, Ann is interested in operations, strategy, process improvement, and business development. In her free time, she enjoys going "Up North" to the Great Lakes, swimming, and watching Michigan athletics.

 

Selected Projects Undertaken by Previous Michigan Medicine Administrative Fellows

Process Improvement Strategy Marketing Operations
Emergency Department Patient Flow Analysis Created infrastructure for Nurse Magnet Recognition process Analysis for outpatient facility expansion Serve as interim clinic coordinator in Department of Ophthalmology
Care Management Program Implementation Develop cross-divisional strategic plan for Department of Urology New program analysis for ambulatory surgery center Electronic Medical Record Optimization
Improved patient rehabilitation therapy CMS 3-hour rule compliance Create business plan for creation of a community physician track Created strategic priorities for marketing a clinical service line based on key metrics (i.e. access, OR utilization) Create an inpatient return transfer process for University Hospital
Business Development Financial Analysis Human Resources Population Health
Cancer Center Market Analysis Department Financial Benchmarking Support department regarding labor-relations initiatives Community Benefit Report
New center of excellence business proposal Graduate Medical Education Budget Project Create dashboard with key nurse retention and recruitment metrics Co-lead implementation of Comprehensive Primary Care Plus (CPC+) payment model
New service line proposal Year-end financial analysis of collaborative relationship with local community hospital Design and implement faculty-specific recruitment toolkit Home health network analysis

Previous Fellows and Their Current Professional Positions

Year of Fellowship Name Graduate Program Current Position Organization
2018 - 2020 Swati Bajpayee Johns Hopkins University Managing Director Eisenberg Family Depression Center, University of Michigan
2018 - 2020 Jennifer Egan Tulane University Project Manager Section of Plastic Surgery and the Comprehensive Hand Center, Department of Surgery, Michigan Medicine
2018 - 2020 DeAnthony Hardison Columbia University Ambulatory Practice Manager MedStar Washington Hospital Center
2017 - 2019 Taylor Winn Rush University Administrative Manager Plastic Surgery, Michigan Medicine

2016 - 2018

Jason Battaglia University of Minnesota Senior Business Consultant Department of Radiology, Michigan Medicine
2016 - 2018 David Spatt University of Colorado - Denver Practice and Operations Manager Children's Hospital Colorado (Denver)
2015 - 2017 Hillary Gallagher The Ohio State University Division Administrator UC San Diego Health
2015 - 2017 Sangeeta Vijayagopolan University of Minnesota Health Center Administrator Duke Primary Care
2014 - 2016 Christopher Nagata University of Arizona Division Administrator Northwestern Medicine
2014 - 2016 David Cruz University of Michigan Senior Enterprise Improvement Advisory Children's Hospital of Philadelphia
2013 - 2015 Kristin Bernstein University of Minnesota Chief Department Administrator Department of Dermatology, Michigan Medicine
2013 - 2015 Mike Rose The Ohio State University Surgery Center Director Desert Orthopaedic Center
2012 - 2014 Heather Burke Rush University Division Administrator, Breast Surgery and Trauma/Critical Care Surgery Northwestern Medicine
2012 - 2014 Patrick Brady Emory University Manager Data & Methods Hub, Institute for Healthcare Policy and Innovation, Michigan Medicine
2011 - 2013 Meghan Moore University of Michigan Clinical Administrator U-M Medical Group - Surgical Services, Michigan Medicine
2010 - 2012 Katie Konson University of Michigan Senior Administrative Manager Quality Department, Michigan Medicine
2010 - 2012 Safia Al-Kharsa University of Michigan Independent Consultant Consultancy (International Consulting)
2009 - 2011 Marisa Rodriguez University of Michigan Division Administrator Hospital Medicine, Department of Internal Medicine, Michigan Medicine
2008 - 2010 Christine La Jeunesse University of Michigan Administrative Director Congenital Heart Center, Michigan Medicine
2007 - 2009 Carolina Typaldos University of Michigan Operations Manager Cancer Infusion, Michigan Medicine
2006 - 2008 Amy Huang University of Michigan Project Senior Manager and Adjunct Clinical Asstistant Professor of Internal Medicine Global Reach, Michigan Medicine
2005 - 2007 Aarti Aurora (Porwal) University of Michigan Director Strategic Initiatives, Stanford University School of Medicine
2004 - 2006 Kendra (Brown) Jackson University of Michigan Director, Clinical Affairs Department of Internal Medicine, Michigan Medicine
1981 - 1983 Tony Denton University of Michigan Senior Vice President and Chief Operating Officer Michigan Medicine

Pay and Benefits

Fellows receive a salary competitive with leading administrative fellowship programs as well as a competitive benefits package, including health care insurance, dental and vision plans, retirement plan eligibility, a generous "Paid Time Off" program, Child Care and Health Care Reimbursement Accounts, and disability and life insurance. The fellow also receives support to attend two conferences of his/her choice over the course of the fellowship and the Association for Academic Medical Center's Fellow's Conference during the first year.