Cultural Competency- Benchmarking
Description:
The benchmarking report seeks to outline and briefly describe the cultural competency efforts of the hospital institutions listed on the top ten U.S. News & World Report’s Best Hospitals Honor Roll in 2000, 2001, 2002, 2003, 2004, and 2005.
Purpose:
The primary purpose of this report is to enable institutions to benchmark their cultural competency efforts with the hospital institutions described in this report. This benchmarking report could also be used to gauge the presence of cultural competency efforts at the hospital institutions listed as an U.S. News & World Report’s 2000-2005 honoree.
Development:
Between 2002 and 2004, the University of Michigan Health System’s (UMHS) Cultural Competency Division researched and compiled information on the cultural competency, multicultural, and diversity programs at these hospital institutions. This report was written between 2004 and June 2006.
Approach:
The approach taken to gather information in this report was systematic, albeit an exploratory approach, and makes no attempt at ranking these hospital institutions by their cultural competency efforts. Furthermore, the authors of this report strived to present the information objectively and abstain from inserting personal opinions about the programs discussed in this report.
Disclaimer:
The information presented in this report is not necessarily a comprehensive list of all programs offered by any one institution. Many restrictions limited the amount and types of information gathered during research. Despite limitations, researchers found that every institution approaches cultural competency differently.
